Monthly Archives : October 2016

LIFT from CFS > 2016 > October
21Oct

FCA MOPAR Parts & Service Conference Recap: A Bumper Crop of Pent Up Interest

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     Boulder, CO 10:04AM: Going a bit astray from the normal blog of what we can do to change and improve our current processes and offerings in the automotive industry, I’d like to touch on something broader.

I recently participated in a customer service loyalty conference – the FCA MOPAR Parts & Service Conference – and it was wonderful as I watched a sales through service conference break out in front of me.

In my 38 years in the auto industry I have worked on the OEM side, in dealerships and as a vendor and I have truly never seen such a desire to learn from dealers, their managers, vendors and FCA personnel. More than 1,200 attendees gathered over three days to discuss how to acquire new and retain current customers. And over 50% of those attendees were dealer managers and decision makers. As a vendor, it was utter bliss to have all of these decision makers in one room.

The conference was well organized and orchestrated. Dealers and managers came into the vendor area at precisely the right time. The event schedule was clearly geared to give us ample time to discuss our product offerings and the industry in general with dealerships attendees.

Interestingly, the vendor lineup gave dealership attendees clear reasons to individually talk to us at length. The fact that we were able to spend much more time independently with each dealer allowed for more intimate and focused conversations.

Having 600 dealers visit you in a single place is well worth the time and investment. The organizers put a lot of thought into who was allowed to attend as a vendor. In fact, we had little, if any, direct competitors present. The conference organizers also carefully thought out all aspects of marketing and follow up, providing contact information for all of the attendees. This allows us to follow up with not only the attendees we were able to visit with, but also those that we missed.

I would advise other OEMs to follow suit as this event has surely helped FCA dealers. It also placed companies in front of retail people to showcase new technology.

 

The success of the show, in my opinion, was no accident. Greg Noonan and his staff from Insight Media Enterprises and the folks at FCA seemed to be very deliberate in setting it up this way. The event was very effective and beneficial to all parties attending – dealers, vendors and factory personnel. From the unusually useful program guide (a real novelty!), to the flow of the vendor event space layout and the strategically placed food and drink sessions, the entire event was fantastic. In speaking with dealers and their employees I learned that the forums were very useful and informative. I would have liked to have been allowed to attend these!

Kudos to the Southeast, Southwest and Midwest Business Centers, FCA MOPAR, Greg Noonan and the event planning staff that made this conference what they promised: “The Ultimate Customer Experience.” I can honestly say that, despite visiting Las Vegas 28 times in my career, I’m actually looking forward to returning and attending the West Coast edition of the event!

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19Oct

Confident Financial Solutions Certified for Integration with Autosoft DMS

Boulder, CO – October 20, 2016 Confident Financial Solutions (CFS), a consumer finance company that offers auto repair financing to service centers and their customers, today announced it has completed the integration and certification process with Autosoft, Inc., a leading national dealer management system (DMS) provider, and is now an Autosoft Connect program partner. This partnership will help increase service drive activity at participating dealerships, increase revenue, and enhance overall customer retention.

“We are delighted to have CFS as a partner in our Connect program, giving Autosoft customers a broader choice of integrated solutions to help manage their business,” said Dale Novotniak, Connect Program Director at Autosoft. “Our dealership service departments can now choose an outstanding auto repair financing program to help increase their repair orders and revenue. It also helps dealers to recapture declined services and assist customers in paying for necessary repairs with a solution that takes just a few minutes to complete and receive a loan decision.”

CFS provides a favorable alternative to credit card financing resulting in immediate access to capital for consumers. With loan amounts up to $7,500, affordable fixed term payments and a simple process that can be completed on a smart phone, tablet or PC, the CFS auto repair finance program is the consumer’s choice for their auto repair financing needs.

While program results vary from store to store, CFS financing produces up to 100 monthly applications submitted per service center with industry leading approval rates.

By offering financing for service work, CFS creates an untapped revenue generator for dealership service departments and helps capture work that otherwise might go elsewhere. Many CFS strategic partner service centers see a 20 percent increase in monthly revenues, an increase in ROs overall, and a decrease in service declines.  Service centers also see bigger ticket ROs, as customers can now complete ALL recommended repairs; the program will even cover insurance deductibles with payment occurring in 24-48 hours.  CFS is experiencing strong growth and is now in over 1,000 service centers in 38 states.

Tom Cannata, VP of OEM and National Accounts at CFS said, “We’ve partnered with Autosoft to make our auto repair financing program available to their more than 2,000 auto dealers. This is a perfect relationship for both of our companies and should lead to increased customer loyalty and revenue at these auto dealer service departments.”

 

Autosoft has negotiated special pricing for their dealers. Any Autosoft customers that are interested in finding out more about CFS’s auto repair financing program can call Tom Cannata 203-206-3149 or visit http://lift.mycfsapp.com/.

 

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About Autosoft:

Autosoft develops and supports a complete dealer management system (DMS) that has been named the Highest Rated DMS from DrivingSales for two years in a row. With affordable month-to-month contracts, Autosoft’s DMS improves processes and reduces operating costs in over 2,000 franchised automotive dealerships. Easy to use, affordable, and innovative software helps dealers focus on their customers’ needs. For more information about Autosoft, visit www.autosoftdms.com, call 844.888.8200, or email sales@autosoftdms.com.

 

About Confident Financial Solutions:
Confident Financial Solutions is a consumer finance company that offers auto repair financing to service centers and their customers. Its primary goal is to provide a favorable alternative to credit card financing, resulting in increased credit approvals and immediate access to capital. Customers apply online via a smart phone, tablet or computer and receive an instant credit decision. With CFS, strategic partner service centers increase activity on the service drive, increase revenue at the service center and enhance overall customer retention. Based in Boulder, Colorado, CFS is the consumer’s choice for auto repair loans.

 

Media Contact:

For More Information Contact:
Sara Callahan

Carter West Public Relations

727-288-2159

scallahan@carterwestpr.com

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4Oct

FCA Dealers Enjoy Additional Service Business with Confident Financial Solutions’ Service Financing

Boulder, Clogo_fiat_chrysler_automobilesO – October 5, 2016Confident Financial Solutions, (CFS) a consumer finance company that offers auto repair financing to service centers and their customers, today announced that it has funded over $2.7 million in loans for FCA dealerships. The top performing dealerships average 18 applications per store per month and these same top performers average over $10,000 per month in CFS funded/financed repairs (additional business). CFS helps increase service drive activity at these participating service centers, increases revenue and enhances the overall customer retention.

CFS provides a favorable alternative to credit card financing, resulting in increased credit approvals and immediate access to capital. The average Customer Pay RO at the FCA stores using CFS is $1,443.72, as compared to $225.45 at these same locations; the most common loans being for maintenance, tires, engines and transmissions. Customers can be approved for up to $7,500 and 83% of loans approved are for amounts larger than the repair estimated, leaving room for any additional needed work.

 

Customers apply online via a smart phone, tablet or computer and receive a credit decision in less than five minutes. Service centers get paid in 24-48 hours.

 

“Our FCA auto dealer service centers perform extremely well with our auto repair financing program and use it to help increase the number of Repair Orders and amounts. It also helps them to recapture declined services and assist customers in paying for needed repairs with a solution which takes just a few minutes to complete and receive a loan decision,” said Tom Cannata, CFS VP of OEM & National Accounts.

 

CFS is experiencing strong growth and is now in about 1,000 retailers in 36 states, including 410 franchised new-car dealers. While program results vary from store to store, CFS financing produces up to 100 monthly applications submitted per service center. By offering financing for service work, CFS creates an untapped revenue generator for auto service centers and helps capture work that otherwise might go elsewhere. Many CFS strategic partner service centers see an average 20 percent increase in monthly revenues; an increase in ROs and decrease in Service Declines; and bigger ticket ROs as customers can now get ALL the repairs done including transmissions, tires, collision, insurance deductible and more. In addition, the program provides affordable payments based on simple interest rather than compounding interest; almost 50 percent customer approval rate; loan approvals as low as mid-500 credit scores; loan terms available for 12-36 months; and increased customer retention.

Any dealers that are interested in finding out more about CFS’ auto repair financing program can call: 855-808-5861, visit: http://lift.mycfsapp.com/, or visit CFS at the three upcoming Mopar® Service & Parts Conferences: Atlantic City, New Jersey – Resorts Casino, October 6-7, 2016; Orlando, Florida – Walt Disney World – Oct. 11-13, 2016; and Las Vegas, Nevada – Planet Hollywood Resort November 14 – 15, 2016. There will also be “Special FCA Show Pricing” offered for a limited time.

 

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About Confident Financial Solutions:
Confident Financial Solutions is a consumer finance company that offers auto repair financing to service centers and their customers. Its primary goal is to provide a favorable alternative to credit card financing, resulting in increased credit approvals and immediate access to capital. Customers apply online via a smart phone, tablet or computer and receive an instant credit decision. With CFS, strategic partner service centers increase activity on the service drive, increase revenue at the service center and enhance overall customer retention. Based in Boulder, Colorado, CFS is the consumer’s choice for auto repair loans.

 

Media Contact:

For More Information Contact:
Sara Callahan

Carter West Public Relations

727-288-2159

scallahan@carterwestpr.com

Read More